FAQs

FREQUENTLY ASKED QUESTIONS

Q. How do I personalise my order?

A. Each listing has their own personalisation box, where you can write your details. If you can't find this, you can simply message me the details instead :)

Q. Shipping and delivery?

A. We use Australia Post for all of our shipping. All orders except greeting cards will have tracking. You do have the option to upgrade with tracking for greeting cards.

Excluding our processing times, the delivery times are as follows (excludes weekends).

Australian Orders

Standard: 3-8 business days

Express: 1-3 business days

International Orders

Standard: 2-4 weeks

Q. What if my package is lost?

A. Please message me asap at hello@paperavenueshop.com, I can contact Australia Post and see what is happening :)

Q. How long does it take to make my order/s?

A. Each listing will have its own processing time- usually between 1-3 business days (excludes weekends). 

Q. Can you rush my order?

A. We definitely can! If it's urgent, please message us and we can chat!

Q. I want to return my items. How do I do this?

A. Unfortunately, since all of our items are personalised, refunds are not permitted unless item/s arrive to you damaged, missing, or faulty in any way - then you will have the option of a replacement or an entire refund of that single faulty item.